At Harrison Leisure we believe in being honest with our customers, so we have developed our Privacy Promise, a quick summary explaining how we manage, share and look after your information.
We promise that we’ll tell you how we use your data and make sure we collect and store your data securely.
We have to collect and keep a little data about you, like your name, address and email address to enable us to administer your booking and any enquiries about other products such as Holiday Home Ownership or Decking products you have requested from us.
We promise to collect, process and store your data safely and securely. We will never sell your data and the only occasion your data is shared is if you have booked through our sister parks or by a 3rd party booking agent.
We can use the contact details you share with us to send your booking confirmation to ensure we have collected your holiday requirements correctly.
If you choose to receive email marketing from Harrison Leisure we can let you know about exciting new developments and facilities on our parks and special offers.
Remember you’re in control of your data and you can manage your preferences at any time If you would like to stop receiving marketing from us, you can amend your preferences at any time by emailing us at email@example.com.
If the information we hold on you is wrong, you can email us at firstname.lastname@example.org let us know what needs updating and we will correct it.
1.1 At Harrison Leisure UK Limited we are committed to protecting and respecting your privacy, whilst striving to provide the very best guest experience. We work very hard to keep your information safe and we want our services to be safe and enjoyable for everyone. We follow strict security procedures on how personal information is stored and used and who sees it to help stop any unauthorised person getting hold of it.
2.Identity and Contact Details
2.1 We have a legal duty to protect personal information that we collect under the Data Protection Act 1998, (the “DPA”) and the General Data Protection Regulation (EU) 2016/679, (the “GDPR”).
2.2 For the purpose of the DPA and GDPR, we are the data controller and are located at Riverside Holiday Park, Southport New Road, Banks, Lancashire, PR9 8DF. If you have any queries relating to this policy, you may also contact us at email@example.com.
3.Personal information we collect from you and how we use it
3.1 We may collect and use various types of personal information about visitors to our websites, guests who book a holiday with us and our holiday homeowners. Details of this information are set out below:
We use this information for the following purposes:
The legal basis for our use of this information is to fulfil our contract(s) with you.
The legal basis for our use of this information is our legitimate interest to protect our guests and business and to develop and improve our services.
3.2 We will collect and use certain technical information about you and your visit when you visit our website. This may include:
We collect this for the following purposes:
The legal basis for our use of this information is our legitimate interest in developing and improving our services.
3.3 We may collect details of your marketing preferences and whether or not you want to receive certain marketing messages (e.g. marketing e-mails or direct marketing via post) from us.
We combine this with your personal information detailed in 3.1 & 3.2 and we use this information for the following purposes:
Where you have booked or received a quotation for a holiday with us, received a quotation for a holiday home purchase with us or own a holiday home with us.
The legal basis for our use of this information is our legitimate interests in promoting and selling our services. You have the right to object to us processing this data at any time and our right to process data is not overridden by your interests, fundamental rights and freedoms.
If you have not booked or received a quotation for a holiday or holiday home purchase with us, the legal basis for our use of this information is your consent. You have the right to withdraw your consent at any time
5.How We Share Personal Information
5.1 We do not share website visitor and guest personal information with third parties for the purposes of the third party sending you marketing information.
5.2 We share our website visitor and guest personal information, as necessary, with the following third parties:
6.Where We Transfer and Store Personal Information
6.1 The personal information that we collect from our website visitors and guests will be transferred to and stored destinations inside the European Economic Area, (the “EEA”). To safeguard your personal information and to make sure that it is properly protected we have put in place contractual safeguards with our Data Processors.
7.Retention of Personal Information
7.1 We will keep your personal information for limited and appropriate periods of time only.
8.1 You have certain rights in respect of the personal information that we hold about you. Details of these rights are set out below. To exercise any of these rights, please contact us at firstname.lastname@example.org.
8.2 We will process all personal data in line with your rights, in each case to the extent required by and in accordance with applicable law only (including in accordance with any applicable time limits and any requirements regarding fees and charges). We will respect your personal information rights in respect of:
We will confirm to you whether or not we are processing and using personal information about you, at your request and, if so, provide you with access to and a copy of such personal information and the other details to which you are entitled.
We will correct any inaccurate personal data and complete any incomplete personal data (including by providing a supplementary statement) that we hold about you.
We will respect your rights under GDPR to require us to cease or not to begin processing your personal information for a specific purpose, or in a specific way, that is likely to cause you or any third parties unwarranted damage or distress.
We will erase your personal information at your request without undue delay.
We will restrict the processing of your personal information in certain circumstances if you ask us to do so.
We will provide you or third parties on your behalf with a copy of any personal information that we hold about you which you have provided to us in a structured, commonly used and machine-readable format.
We will respect your general rights to object to the processing of your personal information in certain circumstances, including for direct marketing purposes. We will usually inform you (before collecting your information) if we intend to use your information for such purposes or if we intend to disclose your information to any third party for such purposes.
We will not make decisions based on automated processing, including profiling
10.1 We treat your information with the utmost care and take all appropriate steps to protect it.
10.2 We secure access to all transactional areas of our websites and apps using ‘https’ technology.
10.4 We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.
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